Shipping & Delivery Policy

When Will My Order Arrive?

Your order will typically arrive within 3–5 business days after processing. Delivery times may vary depending on your location and shipping carrier.

How Can I Track My Order?

Once your order ships, you’ll receive a Shipping Confirmation email with a tracking number. Use this to monitor your package’s status via the carrier’s website.

Can I Change My Shipping Address?

Yes, but only if requested before 11:00 PM (PDT, GMT -7) on the same day you placed the order. To update your address, email us at info@pureark.us with your order details.

Can I Ship to a Different Address Than My Billing Address?

Absolutely! During checkout, simply enter your preferred shipping address—it doesn’t need to match your billing address.

How Is My Order Shipped?

• We use USPS Ground Mail for standard shipping.

• Orders are processed Monday–Friday (excluding weekends & holidays).

• Delivery times are estimates—we cannot guarantee exact arrival dates.